FAQs
Halo is an all-in-one review management platform that helps you collect, manage, and respond to customer reviews across major sites from a single dashboard.
Our review management platform helps you collect, monitor, and respond to customer reviews across major websites from one easy dashboard, saving you valuable time and improving your reputation.
Yes, you can easily update your Google Business Profile details, including business info, operating hours, and images, straight from our central dashboard. This makes managing your online presence quicker, ensuring customers always see accurate and up-to-date information.
Our system uses strong data protection measures and is fully compliant with industry privacy standards to ensure all transactions and customer information are secure.
Yes, by helping you generate more high-quality Google reviews and keep your profile up to date, Halo can positively influence local SEO and your visibility in search results.
Yes, you can use Halo AI tools to quickly generate personalised responses for every review, ensuring fast and consistent customer communication.
Our platform helps you proactively address negative reviews by alerting you immediately, allowing you to respond quickly and resolve issues before they escalate. By encouraging new positive feedback, managing unhappy customers privately, and showcasing your commitment to improvement, you can restore customer trust and gradually balance your overall reputation, all while learning valuable insights for long-term growth.
Yes, more positive reviews can improve your Google ranking. High ratings and recent positive feedback show Google that your business is trusted and active, which can push you higher in local search results and help attract more customers.
Yes, we’re glad you asked! You can manage reviews from Google, Facebook, TripAdvisor, Yelp, Trustpilot, Booking.com, Airbnb, and many more, all in one place. Our powerful system integrates multiple platforms, bringing all your reviews into a single dashboard to help you grow faster.
Yes, our solutions support multi-location and multi-user access, so your entire team can collaborate to manage feedback and improve customer service.
Yes, you can automatically share and display the best customer reviews on your website and social networks to boost credibility and attract new customers.
Yes, you can easily integrate our platform with your CRM or website to streamline review management.
Yes, you can conveniently access your review management dashboard on mobile, making it easy to manage reviews wherever you are.
Yes. Halo Reviews helps you manage and keep your Google Business Profile up to date.
You can:
- Update business information and opening hours
- Upload photos and content
- Keep your profile active and optimised
You can update key information on your Google Business Profile directly from your Halo dashboard without logging into Google separately.
Halo automatically creates a simple, mobile-friendly page using your Google Business Profile information, including your business details and photos.
You can control what is shown by choosing what to display or remove, but the core content is pulled from your Google Business Profile.
Your mini website is automatically created when you sign up, if your plan includes this feature.
All information and images are pulled directly from your Google Business Profile, so your page stays consistent and up to date.
You can control what is shown by choosing what to display or remove, but the core content is sourced from your Google Business Profile.
Yes. You can connect your own custom URL to your Halo page.
It’s designed as a simplified version of your Google profile, perfect for use with NFC cards, QR codes, or quick customer access.
The Halo NFC display is a physical device your customers can tap with their phone to instantly open your review or mini bio page, making it easier to leave feedback on the spot.
No. It opens directly on their phone browser.
Yes. We offer NFC-enabled displays and QR signage separately, designed for in-store use to make it easy for customers to leave reviews.
Yes. Your NFC card comes ready to use and is pre-linked to your Halo review page. Cards are sent out after your trial when your account becomes active.
Currently, the NFC link is fixed to your Halo review page. Custom link updates are in development.
After signing up, you’ll receive a welcome email with a link to log in. Follow the instructions to quickly import your first location and start managing reviews.
Yes, our system provides a quick request feature so you can easily automate feedback requests.
Yes, our platform enables you to send SMS and email campaigns to request new reviews, all with simple automation.
Yes, your data privacy and security is our priority—we are fully GDPR compliant.
Billing is managed automatically based on your selected plan. Changes take effect immediately when you upgrade or downgrade.
There are no hidden fees or commitments, our plans are clear and straightforward.
Absolutely! There are no lock-in contracts, you can cancel your membership whenever you like. You’re also free to upgrade, downgrade, or switch to our lifetime membership at any time, giving you complete flexibility and control over your subscription.
Absolutely! Our expert team is always ready to assist you with onboarding, technical issues, and best practices for maximising your results.
Yes, Halo uses industry-standard security practices to protect your data and does not share your customer information with third parties without your consent.
